The orders will be dispatched through a third part courier service within two days of receiving the order. The orders will be captured once the shipment is dispatched. Once the order is captured there is no facility of cancellation. However, the unfulfilled orders will be refunded in 12 days from the order date.
If you receive a product from us that is defective, you may notify us of the condition in which it was received and exchange it for another copy of the same title (provided copies are available), exchange it for a different title, or keep a credit for a future purchase.
Please keep in mind that even new books may have minor blemishes. Accordingly, this is how we agree to identify “defective” merchandise:
First, merchandise that cannot be read (missing or blank pages, smeared ink, and so on) is defective. We also consider “defective” to include any major defects that, though not impairing readability, would substantially interfere with the average reader’s enjoyment. These would include permanent creases, dog-eared corners, or printing imperfections that make reading more difficult.
Second, although books that we receive “new” from our suppliers are in fact new in that they have not been sold at retail, they may have traveled a ways before getting to you. They may not be in “mint” or “near mint” condition. They may have been shipped or handled by sales personnel, even though they are still new. It is typical for a new book that traveled a long way to get to you to have a few minor blemishes to show for it, including small spine cracks and slight bindery or printing defects (such as, for example, a cover that has been cut a little crooked, or a page with an irregular edge). These minor faults are expected, and we will not accept returns on such books.
Third, “defective” does not mean lost or damaged in transit to you.
Defective merchandise (as defined above) or insured merchandise that was delivered damaged may be returned within one week after it arrives, complete with all packaging and any accompanying written material. If postage is paid by you, your return postage cost will be refunded. If you use a postage-paid return sticker, that means that we pay the postage.
Send returns to:
Tulsi Books (A Division of Sri Tulsi Trust)
7, K. M. Munshi Marg,
Mumbai – 400 007.